Over the past few days, everyone, I mean everyone, has been talking about the dreadful experience one passenger had while seated on a United Airlines flight leaving out of Chicago O’Hare. By now, everyone has seen the horrifying video and disturbing photos. I’m sure Pepsi and Kendall Jenner are happy this incident took the spotlight off of them.

Still can’t believe it took United’s CEO days to issue an apology after he stood firm that what had occurred on that flight was not a problem. It took backlash from literally millions of people and losing around $950M in market value for him to see the error of his ways and finally apologize to this poor man. Continue reading “United: 99 Problems and Customer Service is #1” →